iPad, iPhone, iPod Touch: Troubleshooting eBook Issues

iDevices-crSince the last OverDrive Media Console app update, Apple devices have been experiencing issues with titles not downloading and/or titles not showing in the Bookshelf.  OverDrive is working on fixes for these issues.  Until then, here are some suggestions for resolving the issues:

Titles not downloading or showing up in the Bookshelf:
Troubleshooting OverDrive’s mobile app on an iOS device (iPhone/iPad/iPod touch)

1. Make sure OverDrive’s mobile app is closed along with any other unnecessary apps.

  • Double-click the Home button to open your ‘recents list’.
  • Tap and hold the OverDrive icon until it begins to shake.
  • Tap the red circle on the icon to close the app.
  • Tap the red circle on any other unneeded apps.
  • Press the Home button to exit your ‘recents list’.
  • Open OverDrive’s mobile app and check the ‘Bookshelf’. If titles are missing, try downloading them again.
  • Continue to Step 2 if the app is still misbehaving.

2. Restart your device.

  • Hold down the Power button until the red ‘slide to power off’ slider appears.
  • Power your device off.
  • Hold down the Power button until your screen lights up.
  • Open OverDrive’s mobile app and check the ‘Bookshelf’. If titles are missing, try downloading them again.
  • Continue to Step 3 if the app is still misbehaving.

3.  Uninstall then reinstall OverDrive’s mobile app.

  • Tap and hold the OverDrive icon until it begins to shake.
  • Tap the ‘X‘ on the icon.
  • Tap Delete to remove the app.
  • Tap the Home button to return to your home screen.
  • Install OverDrive’s mobile app from the App Store and try downloading the titles again.

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